Self-paced course
Building an
Accessible Practice
Practical disability-informed training for clinicians, therapists, and service providers who want to reduce barriers, improve client experience, and build more accessible systems in everyday practice.
● Created from lived disability experience ● Practical tools for real-world practice. ● Built for clinicians, therapists & service providers
— Why this matters
Hidden barriers may be costing your practice more than you realize
Many practices want to provide thoughtful, high-quality care but were never taught how disability, access, communication, and accommodations show up in real practice settings. Hidden barriers can affect client trust, follow-through, retention, and outcomes, even when no one explicitly names them.
Many practices already serve disabled and neurodivergent people, including people with non-apparent disabilities, chronic conditions, mental health needs, or access needs that are never formally disclosed. Meeting basic ADA requirements is only one piece of the picture.
This course helps you build a practice that works better from the start instead of relying on case-by-case problem-solving, last-minute fixes, or learning everything the hard way.
— What you'll walk away with
Real outcomes, not just awareness
Better client outcomes
Stronger professional confidence
Smarter systems
—Myths vs. reality
Common assumptions
that keep practices stuck
Myth
“I don’t have disabled clients.”
Reality
Many practices already serve disabled and neurodivergent clients — including people with non-apparent disabilities, chronic conditions, mental health needs, or access needs that are never formally disclosed.
Myth
“I’ll fix it if I have a disabled client.”
Reality
Waiting until a problem happens usually creates more stress, scrambling, cost, and risk. Strong systems work best when built before you’re in a high-pressure moment.
Myth
“I already know this.”
Reality
Many providers care deeply about accessibility but were never taught how to apply it across communication, policies, intake, telehealth, documentation, and everyday decisions.
Myth
“My space is ADA accessible, so I’m disability friendly.”
Reality
Physical access is only one part. Many barriers show up in communication, paperwork, policies, expectations, and the overall service experience. The ADA does not ensure true client access.
— Curriculum
What school didn’t teach
you, this course will
Nine practical, on-demand modules — with a workbook and implementation tools.
Module 1 · Understanding Disability and Intersectionality
Module 2 · Universal Design
Module 3 · Digital and Telehealth Accessibility
Module 4 · Communication Skills
Module 5 · Accommodations in Practice
Module 6 · Marketing and Outreach
Module 7 · Accessible Intake and Documentation
Module 8 · Real-World Scenarios
Module 9 · Sustainability and Provider Self-Care
—Enroll
One course. Lifetime access.
Self-paced · on-demand · 9 modules
Self-paced · on-demand · 9 modules
The Certificate of Completion documents that you finished the course; it is not a CEU, legal certification, or accredited credential. Business Satisfaction Promise: if the course isn’t the right fit, NeoBilities will work with you to ensure you receive value from the purchase.
— Your instructor
Created by Tessa Bathauer, LMSW
Tessa is an LMSW, educator, and founder of NeoBilities who draws on lived disability experience. Her work supports helping professionals and service-based practices improve accessibility, strengthen disability competence, and create better experiences for the people they serve.
More about Tessa →—Where this fits
Foundation, assessment,
and implementation
Start with foundations
This course gives you core disability-informed knowledge, language, and practical tools you can use right away in your own practice.
Go deeper with an audit
When you’re ready for more support, a NeoBilities audit shows how accessibility is actually showing up in your website, systems, and client experience.
Get hands-on help
For bigger shifts, NeoBilities consulting offers strategic guidance, training, and implementation support so you’re not doing it alone.
— Questions
Frequently asked
Is this course only for people who already specialize in disability?
Is this legal advice or compliance certification?
Does this course provide CEUs or formal certification?
What if I am just getting started?
— READY WHEN YOU ARE
Build a more accessible, confident, and client-centered practice
Enroll today, or preview a lesson to see how the course works.
Enroll in the Course
