Your privacy matters

Last updated: 7/12/26

This Privacy Policy explains how NeoBilities (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website, use our Kajabi library, purchase products or services, or interact with us online.

1. Information we collect

We may collect:

• Contact information: name, email address, organization, role, and similar details.
• Account information: login details for your Kajabi library, products you have access to, and your activity within the library.
• Payment information: processed securely by our payment processor (for example, Stripe or PayPal). We do not store your full credit card details on our systems.
• Intake and audit information: responses you provide in forms, questionnaires, or consultations related to audits, training, or coaching.
• Usage information: non‑identifying information about how you use our website and Kajabi library (for example, pages viewed, links clicked, device type, and approximate location).

2. How we use your information

We use your information to:

• Provide access to our services, digital products, audits, trainings, and community.
• Communicate with you about your purchases, consultations, and audit process.
• Send educational and promotional emails when you choose to receive them.
• Improve our services, offerings, and user experience.
• Maintain records as needed for administrative, ethical, and legal purposes.

3. Email communications

If you join our email list or purchase from us, we may send you:

• Transactional emails (receipts, access instructions, service updates).
• Educational or newsletter emails.
• Occasional promotional emails about relevant offerings.

You can unsubscribe from most promotional emails at any time by using the “unsubscribe” link in the email. Note that we may still send transactional or service‑related emails when they are necessary for your purchase, audit, or account.

4. Cookies and similar technologies

We may use cookies and similar technologies to:

• Keep you logged into your Kajabi account.
• Understand how our website and library are used.
• Improve performance and user experience.

You can often control cookies through your browser settings. Turning off certain cookies may affect some features of our site or Kajabi library.

5. Sharing of information

We do not sell your personal information.

We may share information with:

• Service providers who support our business (for example, Kajabi, payment processors, scheduling tools, email service providers), but only to the extent needed for them to provide their services.
• Professional advisors (for example, legal or accounting) when reasonably necessary.
• When required by law, regulation, court order, or to protect our rights or the safety of others.

6. Data retention

We keep information for as long as it is reasonably needed for:

• Providing services you have purchased or requested.
• Maintaining records consistent with ethical guidelines and legal or regulatory requirements.
• Improving our services and offerings.

If you would like us to review or delete certain information, you can contact us at [support email], and we will consider your request, subject to ethical and legal obligations.

7. Security

We take reasonable steps to protect your information, including using reputable platforms and service providers. However, no online system can guarantee perfect security, and you share information at your own risk.

8. Children

Our services are generally designed for professionals and organizations. If you believe we have collected personal information from a child without appropriate consent, please contact us at [support email] so we can review and address the situation.

9. Your rights and contact information

Depending on where you live, you may have certain rights related to your personal information (for example, access, correction, or deletion). If you have questions or requests regarding your information, please contact:

NeoBilities
Email: [email protected]
Website: neobilities.com

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will adjust the “Last updated” date above. Your continued use of our website, Kajabi library, or services after changes are posted means you accept the updated Policy.